Reference

Legal Terms Access Eligibility

We outline who can open an account, how local law in Bangladesh applies to your access, and what rules govern deposits through bKash, Nagad and Rocket.

Bangladesh accessbKash, Nagad, RocketAge & region checksAccount conductJurisdiction rules
5777 dbt Legal Terms Access Eligibility
DATA & SECURITY

How We Handle Your Information

We collect your name, date of birth, address, mobile number and copies of identity documents during registration and verification. That data is stored on secure servers and used only to verify your age, confirm your jurisdiction, process withdrawals, and comply with our internal compliance policies. We do not sell or share your personal information with third parties for marketing purposes.

Document Storage

Identity documents you upload are encrypted and stored separately from your account balance. Only our compliance team can access them, and we retain them for as long as your account remains active plus an additional retention period required by our operational policies.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to measure which pages visitors view most. You can disable non-essential cookies in your browser settings, though doing so may limit certain account features like remembered language preference or dashboard layout.

Account Security

You are responsible for keeping your login credentials private. Enable two-factor authentication in account settings to add an extra layer of protection. If you suspect unauthorized access, change your password immediately and notify support so we can freeze the account pending investigation.

Data Requests

You may request a copy of the personal data we hold about you or ask us to delete your account and associated records. Email support with your request; we will verify your identity and respond within fourteen days with the data export or confirmation of deletion, depending on your request.

POLICY QUESTIONS

Contact Paths for Legal Queries

If you need clarification on account eligibility, regional restrictions, or how verification works, reach out through the channels below. Our team reviews legal and compliance questions during business hours and will reply with the specific documentation or process that applies to your situation in Bangladesh.

Live Chat Open the chat widget in the account dashboard to ask about age verification, document requirements, or jurisdiction questions. Agents route complex legal queries to our compliance desk, and you will receive a written reply within one business day.
Email Support Send your question to the support email listed in your account footer. Include your account username and a clear description of your legal or eligibility concern. We respond to email within twenty-four hours on weekdays, longer on weekends and public holidays.
Help Center Browse our legal and terms articles in the Help section of the site. You will find step-by-step guides on document upload, regional restrictions, and what happens if your verification is delayed. Each article includes screenshots of the actual account flow so you know exactly what to expect.

Common Questions About Eligibility & Rules

We cannot provide legal advice for your specific location. Check your local district or regional regulations to confirm that online wagering is permitted where you live. If your area prohibits it, do not create an account or place bets on our platform.

During registration or your first withdrawal request, we may ask for a national ID card, passport, or driving licence plus a recent utility bill or bank statement showing your address. Upload clear photos or scans through the verification section in your account dashboard.

No. Every deposit must come from a wallet or bank account registered in your own name. If we detect third-party funding, we will freeze your balance and return the deposit to the original sender. This rule protects both you and our platform from fraud.

If new regulations prohibit your continued use, you must stop accessing the platform immediately. Contact support to close your account and withdraw your remaining balance following our standard verification process. We will process your withdrawal request as quickly as our compliance checks allow.

We retain your identity documents and transaction records for a defined period after account closure to meet our internal compliance and operational requirements. Once that period expires, we delete your data permanently. Email support if you want the exact retention timeline for your jurisdiction.

Email our support team with a detailed explanation of the decision you are disputing and any supporting documents. Our compliance desk will review your case and reply within five business days with a final determination or a request for additional information.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.