Reference

How We Handle Your Account Information

This policy covers what information we collect when you open an account, how we store your bKash, Nagad and Rocket payment details, and who can request changes to your data.

Account registration dataPayment wallet detailsSession and device logsContact preferencesWithdrawal verification records
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5777 dbt How We Handle Your Account Information
DATA SECURITY

How We Protect Your Information

Account security and data protection are handled through encryption, access controls and regular audits. We explain what measures are in place, how long we keep records, and what you can do to manage your own data.

Encryption Standards

Login credentials and payment records are encrypted using industry-standard protocols. Your bKash, Nagad and Rocket transaction details are transmitted over secure connections and stored in encrypted format so unauthorised access yields unreadable data.

Access Controls

Only authorised staff with a verified business need can view your account details. Two-factor authentication is available in account settings to add an extra layer of protection when you log in from a new device.

Data Retention

We retain transaction and account data for the period required by financial record-keeping rules and fraud prevention protocols. Once that window closes, records are anonymised or deleted unless you request earlier closure through support.

Your Rights

You can request a copy of your data, correct inaccurate details, or close your account at any time by contacting support. We process data requests within a reasonable timeframe and confirm completion by email or SMS.

POLICY CONTACT

How to Reach Us About Your Data

If you want to request a copy of your account data, update your contact details, or ask us to delete your records, use any of these channels. Our support team can walk you through data export, consent changes and account closure steps.

Live Chat Open the chat widget in the account lobby to speak with a support agent about data requests, consent updates or account closure. Staff can verify your identity and process data export requests during the session.
Email Support Send your data request to our support email address listed in the account settings page. Include your registered mobile number and account ID so we can verify your identity before releasing any personal information.
Account Settings Log in and visit the account settings panel to update your email, mobile number and marketing preferences directly. You can also download a summary of your transaction history and session logs from the same panel.

Privacy Policy Questions

We collect your mobile number, email address and a password you create. When you make a deposit via bKash, Nagad or Rocket, we log the transaction ID, amount and time to match it to your account balance.

We do not share your personal information with third parties for marketing. Payment processing involves our payment partners, but they only see transaction data needed to complete the transfer, not your full account profile.

Log in and go to account settings to download a summary of your transactions and session logs. For a full data export, contact support via live chat or email with your account ID.

We retain transaction and account data for the period required by financial rules and fraud prevention. Closed accounts are anonymised after that retention window unless you request earlier deletion through support.

Yes. Contact support and request account closure. We will anonymise or delete your records after completing any pending transactions and meeting the minimum retention period required by financial record-keeping rules.

We use session cookies to keep you logged in and functional cookies to remember your language and currency preferences. No tracking or advertising cookies are placed without your consent in the cookie banner.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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